If you look at your February Sprint bill via your online account that there has been a Discount Policy Change Notice. Fortunately for us, this change in policy constitutes a material change in our Sprint contracts.
Who does this affect?
Family PlansCorporate Share PlansNOT individual lines (only 1 person and number on the account). You can still try but it probably won’t work.
How exactly is my contract changing? The plan (line 1) is going from $129.99 to $110.00 per month, and the second line will now be charged $19.99 per month. The money you pay will be the same unless you have a company discount. Even if you don’t have a discount, this still may constitute a material change in all family plan and corporate plan contracts and you might still get out ETF free. If you do have a company discount, the discount will no longer affect the 2nd line, even if both lines belong to people applying for the discount. So the 25% discount is no longer off of $129.99 ($32.50), it will only be 25% off of $110.00 ($27.50) thus giving you a total bill increase of $5 per month. While this might not seem like a lot to you, it’s enough to get you out of your contract. Sprint is also making a killing if you multiply the $5 increase times the number of customers affected by this. What is the deadline? Within 30 days of receiving your first invoice showing an increase because of this change. But, as a courtesy, Sprint allows up to 45 days from the bill date, so the final eligibility day is 4/15/2012 for customers with a 2/28 billing cycle end date. Why no ETF (early termination fee)? As per the Sprint Terms & Conditions: How to Dial *2 on your Sprint phone and talk to customer service. Speak to a service representative and tell them you want to cancel your account due to material changes to the contract. You may have to transfer to a supervisor or manager, my normal (outsourced, poor English speaking) rep was unable to help me and simply tried to talk me in loops and justify that it’s “only a small change.” Alternatively, you can use the online chat at: http://www.sprint.com/landings/chat/
(866) 727-0665 – direct line to escalation operator, ask for executive customer service(866) 866-7509 – same as dialing *2(800) 927-2199
The employee’s name and numberThe final date to be ported out before being billed an additional month. This is different from your final no-ETF eligibility date!
Tired of paying too much for cellular service? Read our guide on how to Stop Paying Outrages Prices for Cell Service in the U.S. Once you’ve successfully ported out your numbers, be sure to call back and confirm that your account is closed, there are no left-over lines open, and your ETF’s were waived. I told them, I don’t like the new changes but I do like new phones. I can cancel and go to Verizon, then come back and get my free upgrades, or you can just give me my upgrades right now and skip the whole switch to Verizon. Because, if I go to Verizon there is a chance I will decide to stick with them for the next two years instead of coming back. The end result? 2 brand new Galaxy SII phones for under $100 each. My contract is now restarted, but I wanted to stick with Sprint anyways so it works for me. Comment Name * Email *
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